In order to answer the question what is digital marketing, we first have to answer the question "what is the definition of marketing"
There is no one size fits all definition of marketing, but we can look at a few definitions of marketing.
American Marketing Association - Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
Chartered Institute of Marketing - Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements profitably.
Dictionary.com defines marketing as, “the action or business of promoting and selling products or services, including market research and advertising.”
HubSpot says - Marketing is the process of getting consumers interested in your company’s product or service. This happens through market research, analysis, and a solid understanding of your ideal consumer’s wants and needs. Marketing pertains to all aspects of a business, including product development, distribution methods, sales, and advertising.
The definition of marketing and the 4P's of marketing brings us back to the question…
What is digital marketing?
Digital marketing is marketing activities executed through the use of online environment. These online platforms include:
Search Engine Optimization (SEO)
Social Media Marketing
Online Public Relations (PR)
Lets dive deep and explore each area of digital marketing in detail.
Inbound Marketing: As an inbound marketer, you primary objective is to attract new leads to your company, engage with them, and make them happy and satisfied individually.
The 3 goals of inbound marketing is to
Attract your customers
Delight your customers and
Engage your customers
These methods are used to build trust, credibility, and momentum.
The 3 Main Aspects of Inbound Marketing
Attract – bringing the right customers who are more likely to become leads and then happy customers to your website by providing them with relevant content. Videos, blogs, social media, content, ads
Engage – creating lasing relationships with prospects by having conversations with them on the marketing channels they prefer. Email, live chat, or messaging apps. Email marketing, lead generation documents, tutorial videos.
Delight – continuously delivering the right information to your customers by answering their questions, resolving their problems, listening to their feedback, and ultimately turning them into lifelong customers. Customer service, answering questions by email, creating and distributing more content.
Outbound marketing is a process of pushing your message in front of potential consumers. These include:
Email blast to purchased list
The problem with outbound marketing is that consumers are figuring out more and more creative ways to block outbound marketing efforts like caller id, ad blocker, spam filtering, and many more.
They know, like, and trust you before buying from you.
You are able to build credibility and long lasting relationships with customers.
Results might be slower, but anything that is great takes time to build.
Inbound marketing is usually more cost effective than outbound marketing
With outbound marketing
the results might be faster, but it is significantly less effective than inbound marketing.
You might attract the wrong customers which means your customers won’t be happy.
People might buy from you, but they don’t know, like, or trust you.
You potentially do not have any relationships with your customer which means they may not buy from you over and over again.
Marketing automation refers to methods marketers use to automate marketing tasks that would otherwise cause too much time to do continuously perform manually.
Setting up an autoresponder for your emails.
Connecting RSS feed of your blog to email list.
Scheduling social media posts
Scheduling your blog posts.
Using sales funnel to sell your products.
Using a landing page to capture email leads.
Tracking campaigns and reporting the results of the campaigns
can you think of any more? let me know in the comment section below
Email is the most profitable marketing channel in terms of return on investment (ROI) Types of content you might market through email includes:
Blog subscription newsletters
Tips for customer nurturing
Follow up emails
Here is some statistics about email marketing.
Online Public Relations (PR)
Online PR much like traditional PR is the tactic of securing media coverage from digital publications, other people’s blogs, other’s YouTube channels other’s podcasts, and other content based digital medium.
PR tactics include:
Influencer or reporter creating content about you or company and/or sharing your content on social media.
Online reviews about you, your product, or your company
Comments on your website or blog
News channel covering stories related to you and your work
Native advertising is usually considered to be content ads featured alongside other content that are not paid.
Examples could be like BuzzFeed and you might also consider Facebook ads, Twitter ads, and Pinterest ads native advertising.
Why consider social media as native advertising, because usually you have ad content that blends in with non-ad content side by side.
Social Media Marketing
Promotes your brand, content, products, and agendas on social media channels to increase brand awareness, drive traffic, generate leads, engage with customers, and attract your potential idea clients to know, like, and trust you.
This is the process of optimizing your website to "rank" higher in search engine results pages, thereby increasing the amount of organic (or free) traffic your website receives.
The channels that benefit from SEO include:
Optimized YouTube Videos
These are the biggest search engines right now:
When people do SEO, most times they just focus on optimizing for Google because it has the biggest share of consumer search queries which means if you optimize for it, you are going to get more traffic.
This is a type of performance-based advertising where you receive commission for promoting someone else's products or services on your website. Affiliate marketing channels include:
Hosting video ads through the YouTube Partner Program
Posting affiliate links from your social media accounts.
Becoming a JVZOO or Clickbank affiliate
Signing up for Amazon, Wal-Mart, or any other ecommerce store affiliate program
Helping sell any other person’s program.
PPC is a method of driving traffic to your website by paying a publisher every time your ad is clicked. One of the most common types of PPC is Google Adwords, which allows you to pay for top slots on Google's search engine results pages at a price "per click" of the links you place. Other channels where you can use PPC include:
Paid ads on Facebook.
Promoted Tweets on Twitter.
Sponsored Messages on LinkedIn.
This term denotes the creation and promotion of content assets for the purpose of generating brand awareness, traffic growth, lead generation, and customers. The channels that can play a part in your content marketing strategy include:
Ebooks and whitepapers.
Smartphone usage accounts for 69% of time spent consuming digital content in the United States. What does this mean for you as a digital marketer?
Optimize digital ads, social media images, web pages, and other digital assets.
Mobile users need to have the same experience as desktop users.
Mobile responsive website design
Reduce lead generation form length for hassle-free experience
Keep digital users in mind at all times when developing your marketing strategy and when creating marketing content for blogs or ads.
How Business-to-business (B2B) Uses Digital Marketing
If your company is business-to-business (B2B), your digital marketing efforts are likely to be centered around online lead generation, with the end goal being for someone to speak to a salesperson. For that reason, the role of your marketing strategy is to attract and convert the highest quality leads for your salespeople via your website and supporting digital channels.
Beyond your website, you'll probably choose to focus your efforts on business-focused channels like LinkedIn where your demographic is spending their time online.
How B2C Uses Digital Marketing
If your company is business-to-consumer (B2C), depending on the price point of your products, it's likely that the goal of your digital marketing efforts is to attract people to your website and have them become customers without ever needing to speak to a salesperson.
For that reason, you're probably less likely to focus on ‘leads' in their traditional sense, and more likely to focus on building an accelerated buyer's journey, from the moment someone lands on your website, to the moment that they make a purchase. This will often mean your product features in your content higher up in the marketing funnel than it might for a B2B business, and you might need to use stronger calls-to-action (CTAs).
For B2C companies, channels like Instagram and Pinterest can often be more valuable than business-focused platforms LinkedIn.
Benefits of Digital Marketing
Digital marketing allows marketers to see accurate results in real time. You can measure the ROI of any aspect of your marketing efforts
Effective ad budgeting
And I will explain a few of these examples below
With digital marketing, you can know
The number of people who have viewed your website homepage
The type of device people are using when they visit your website
You can see trends and patterns in people’s behavior and adjust your marketing to fit people’s behavior
You can make more informed decision about how to attract people to your website and how to keep them there
Content Performance and Lead Generation
With digital marketing, you can know
How many people view your blog and how many engage with it
How many people download your brochure, eBooks, or watch your videos
How many people listen to your podcast and download it
How many leads you generate from your website and content your create for people to download
How many leads you generate from the ads that you run
How many sales you generate from paid ads and organic search results
When you have all these data and statistics, you will know the best way to focus your marketing efforts.
If you are looking to start a career in digital marketing, here are a few job descriptions of digital marketers.